Below is a list of common questions. If you can’t find the answer you need there, just give us a call on 0844 5678460 and someone in our customer service team will be happy to help.
Q What if the battery needs changing?
The monitoring station is automatically notified about any low batteries on your detection devices. They will then let you know via email or text.
Q What if we move home?
All our systems are wireless and designed for easy self-installation – meaning they can be moved without difficulty and then re-installed at your
new address. You just need to plug in your system to a mains power supply and connect to a telephone line, then you’re good to go.
Q Can we add additional devices onto our Pro-tect system?
All Pro-tect alarms are designed so that you can add an additional 18 devices. Take a look at our accessories
find out more.
Q What about False alarms?
Our alarms can only be activated by the end-user, but in the event that the alarm is triggered accidentally, someone in the control room will happily
handle the alert and stop further emergency protocols being put in place.
Q Do you ask for a password?
Yes, all alarm users are asked for a password in the event of an alarm being activated. In some cases the control room operator may also ask you for
your password in certain other circumstances.
Q What is two-way voice communication?
Our alarm systems work by using the very latest in two-way voice communication technology. Once an alarm is activated, your system opens up a live
communication channel between you and our UK-based Secure Monitoring Station. This enables fast responses and allows one of the highly trained Incident
Managers within the control room to listen in on whatever is taking place inside your home. At this point, the Incident Manager will either talk directly
to yourself, call a key holder or notify the emergency services, should they be required.