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Privacy Policy


Secura Management Limited (We, Us) are committed to protecting and respecting your privacy.

This policy (together with our TERMS OF USE & TERMS AND CONDITIONS OF SUPPLY OF GOODS AND SERVICES) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Secura Management Limited of Secura House, Victoria Road, Bradford, West Yorkshire BD2 2DD.

1. Website Cookies

a When you view this website, We may store some information on your computer. This will be in the form of a "cookie" file, which will enable Us to gather data about your visit to the website; tailor the website to match your interests and preferences; and store identity and login information. The cookie file is used to store the IP address of your machine and will not contain any data personal to you as an individual. Your browser may allow you to erase the cookie file; block all cookies; or receive a warning before a cookie is stored, although, in that case, you may not be able to use certain features of this website. If you do not wish to receive a cookie, please set your browser accordingly. The following website may help you:

2. Other Information We May Collect From You

a We may collect and process the following data about you:

b b. Information that you provide by filling in an order form on our website at or by corresponding with us by phone or email. This includes information provided at the time of ordering goods and/or services or requesting further goods and/or services from us, which will include your personal contact details, and details of any special needs or other requirements you may have, which may relate to your state of health. Where you provide us with details of key holders, you must have their permission to do so. By providing us with the details of key holders you are confirming that they have agreed to their data being processed in accordance with this privacy policy.

c We may also ask you for information when you report a problem with our website or goods and services that you have bought from us.

d If you contact us, we may keep a record of that correspondence.

e We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

f Details of transactions you carry out through our website and of the fulfilment of your orders.

g Medical information you may choose to provide to us.

3. Other Information We May Collect About You

a When you visit our site we may collect information about you, including your IP address, your login information, browser type and time zone and your operating system.

b We may also collect information about your visit such as information on the URL clickstream to, through and from our site, information on the pages and products you viewed whilst on our site, your interaction with our pages (such as clicks and scrolling) and any errors which occur during your use of our site.

4. Where we store your personal data

a The data that we collect from you may be transferred to, and stored at, a destination within the UK. It may also be processed, within the UK, by staff operating for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order for goods and/or services; providing telephone support; the processing of your payment details; invoicing; market research; marketing; and the provision of home emergency support services. By submitting your personal data, you agree to this transfer, storing or processing of it. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

b All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you a password to access our site, you are responsible for keeping that password safe. We ask you not to share it with anyone.

c Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have your information we have strict procedures to try and prevent any unauthorised access to your data.

5. Third Party Access

a We may disclose your personal information to third parties such as our business partners, suppliers and sub-contractors:

  • i. Where they are carrying out services on our behalf (as outlined above);

b We may disclose your information to third parties when:

  • i. we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • ii. all or substantially all of our assets are acquired by a third party, in which case personal data held by it about our customers will be one of the transferred assets;
  • iii. we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our TERMS OF USE &/or TERMS AND CONDITIONS OF SUPPLY OF GOODS AND SERVICES and other agreements; or to protect the rights, property, or safety of Secura Management Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

c All third parties to whom we may disclose your personal information are required by Us to sign an agreement under which they agree to only use your information for the purposes that We instruct, and to take appropriate measures to prevent unauthorised or unlawful access to it.

6. Uses made of the information

a We use information held about you (either directly, or through our contracted suppliers) in the following ways:

  • i. To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • ii. To carry out our obligations arising from any contracts entered into between you and us.
  • iii. To notify you about changes to our service.

b We may also use your data to provide you with information about goods and services provided by us or our group companies which may be of interest to you and we may contact you about these by post or email.

c We may also use your data to improve our website.

d If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

e If you are a new customer, we will contact you by electronic means only if you have consented to this.

f Unless you have specifically consented to us doing so, we will not transfer your data to third parties for them to market goods and/or services to you which are not supplied by us or by our group of companies.

g We will only use your personal data for the purposes to which you have given express consent by ticking the relevant boxes situated on the order form which we use to collect your data.

7. Third party websites

a Our website may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

8. Access to information

a The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

9. Changes to our privacy policy

a Any changes we may make to our privacy policy in the future will be posted on this website and, where appropriate, notified to you by e-mail.

10. Contact

a Questions, comments and requests regarding this privacy policy are welcomed in writing and should be either addressed to The Privacy Policy Manager, Secura Management Limited, Secura House, Victoria Road, Bradford, West Yorkshire BD2 2DD or emailed to